As a Working Student in Customer Success, you will support our Customer Success team in ensuring that our customers get the most value out of Userlane. You’ll gain hands-on experience in SaaS customer management, onboarding processes, and data-driven account operations. This role is ideal for students who are passionate about technology, communication, and improving customer experiences.

Responsibilities:

• Support the Customer Success Managers in onboarding new customers and maintaining existing relationships.
• Assist with customer training sessions, demo preparation, and success plan documentation.
• Monitor usage data and report on customer health metrics.
• Help identify opportunities for customer engagement and adoption improvement.
• Collaborate with Product, Support, and Sales teams to ensure seamless customer experience.
• Contribute to the creation of success materials (guides, templates, best practices).
• Assist in administrative and operational tasks within the Customer Success department.

Your Profile:

• Enrolled student in Business Administration, Communication, Psychology, or a related field.
• Passion for customer interaction and a strong interest in SaaS, digital products, or tech.
• Excellent written and spoken English (German is a plus).
• Structured and proactive working style with attention to detail.
• Comfortable working in a fast-paced, international environment.
• Basic experience with CRM tools (e.g., Salesforce) or data visualization tools is a plus.

• A dynamic and inclusive work environment where you can learn from experienced Customer Success professionals.
• Flexible working hours (approx. 15–20 hours/week) to fit your study schedule.
• Regular feedback and learning opportunities in an AI-driven SaaS company.