As a Working Student in Customer Success, you will support our Customer Success team in ensuring that our customers get the most value out of Userlane. You’ll gain hands-on experience in SaaS customer management, onboarding processes, and data-driven account operations. This role is ideal for students who are passionate about technology, communication, and improving customer experiences.

Responsibilities:

• Support the Customer Success Managers in their day-to-day operations, including onboarding new customers and maintaining existing relationships.

• Help identify opportunities for customer engagement and adoption improvement by monitoring and analyzing usage data and customer health metrics.

• Contribute to Customer Success Operations initiatives, including building automations and executing one-to-many programs.

• Contribute to the creation of success materials (guides, templates, presentations, Demos, and Videos) to showcase and explain value for our customers.

• Assist in administrative and operational tasks within the Customer Success department.

Your Profile:

• Enrolled student in Business Administration, Management and Technology, Communication or a related field.

• Passion for customer interaction and a strong interest in SaaS, digital products, or tech.

• Excellent written and spoken English (German is a plus).

• Structured and proactive working style with attention to detail.

• Comfortable working in a fast-paced, international environment.

• Technical Aptitude: Strong affinity for data and operational processes. Basic experience with CRM tools (e.g., Salesforce, HubSpot) or CSM platforms (e.g., Planhat, Gainsight) is a significant advantage.

• A dynamic and inclusive work environment where you can learn from experienced Customer Success professionals.
• Flexible working hours (approx. 15–20 hours/week) to fit your study schedule.
• Regular feedback and learning opportunities in an AI-driven SaaS company.